Customer Intelligence Solutions

Electric, gas, and water utilities of all sizes are receiving unprecedented benefits from Detectent’s suite of Customer Intelligence Solutions. These solutions were created to complement and optimize a utility’s critical business processes, using enhanced information and advanced analytic techniques not typically seen in the industry. Utilities gain new insight into the way their customers act, respond, and use their products. 

With greater customer intelligence, utilities can maximize customer satisfaction and drive higher revenues, achieving both while lowering costs and risks. Detectent’s Customer Intelligence Solutions helps utility companies primarily in these four areas: 

Accurate Billing - Incorrect billing due to meter failure and malfunction or faulty metering parameters costs utilities millions of dollars each year. In addition, re-billing customers for inaccurate billing is the leading source of customer complaints to the utility and commission. Detectent helps utilities to identify cases of inaccurate billing in an expeditious manner so that minimal re-billing is required.

Energy Efficiency - As the energy crisis continues, utilities are expected to help their customers decrease energy consumption through conservation and efficiency. Detectent’s Energy Efficiency Solution helps utilities meet increasing energy efficiency targets in a cost-effective manner by enabling the utility to target and reach the right customers with the right programs, ensuring maximum participation. 

Energy Theft - It is estimated that one to three percent of a utility’s total revenue is lost to theft. Most utilities lack the tools and intelligence to tackle this problem. Detectent helps electric, gas, and water utilities proactively detect energy theft, maximize the recovery of revenue, and deter theft in the future. 

Risk Optimization - As energy costs rise and the economy slows, utility companies must protect themselves against the threat of non-payment. However, the collection of security deposits brings its own set of problems and intrinsic risks. Detectent utilizes highly developed Customer Intelligence models to determine the optimum deposit amount, minimizing the risks incurred by clients. 

The benefits of Detectent’s Customer Intelligence Solutions are realized quickly by utilities because of the hosted web-based architecture, nationwide customer-behavior characteristics database, and industry-leading processes. Basic client information provided by the utility is enhanced by third-party data sources and the customer-behavior characteristics of a major portion of meters in North America. 

This data is the core of each Customer Intelligence Solution, but is only the starting point for delivering long-term benefits. Detectent’s MODEL --> ANALYZE --> ACT --> REVISE process ensures that new data is collected at every step of the solution deployment, guaranteeing that the results improve over time. Moreover, information collected and processed from one solution often enhances the performance of another.