Risk Optimization Solution

North American utilities are caught in the middle between rapidly rising energy costs and an increasingly competitive market environment, leaving them struggling to find solutions to secure profits and achieve high levels of customer satisfaction. These issues of rising energy costs and the risk of losing customers are not going away.

With rising customer bills and tough economic times, utilities must protect themselves against the threat of non-payment by collecting sufficient security deposits from new commercial accounts. However, the collection of sizeable deposits brings its own unique set of problems with accrued interest payments and lowered customer satisfaction.

Detectent’s Risk Optimization Solution is focused on the specific concerns facing utility companies in the realm of security deposit collection.

The Risk Optimization Solution builds upon Detectent’s vast enhanced customer data warehouse to deliver the optimal deposit amount for new accounts. A deposit amount that is too low can cause one risk. An amount that is too high causes another. Detectent can help utilities collect the correct security deposit amount every time.

The issues pertaining to security deposits are interrelated, complex, and quite often expensive. However, with Detectent’s customer data mining techniques, the risk incurred by the utility in such transactions can be minimized, satisfying customers and optimizing profits in the process.