News and Announcements
June 30, 2010
Philadelphia Gas Works (PGW) has Selected Detectent’s Accurate Billing and Theft-Detection Solution

San Diego, Calif. — June 30, 2010 — Detectent (www.detectent.com), the leading provider of Customer Intelligence Solutions for North American utilities, announced today that Philadelphia Gas Works (PGW) has selected Detectent’s accurate billing and theft-detection solution. PGW, which manages a distribution system of about 6,000 miles of gas mains and service pipes supplying some 500,000 customers, will use Detectent’s solutions in its ongoing efforts to ensure customer and employee safety.


Safety is vital for all people involved with utility operation, either directly or indirectly. Persons who turn valves that only the utility should operate, or who install unauthorized connections to divert gas around meters and into their homes or businesses, are not only breaking the law, they're also endangering property and lives. Tampering with a gas meter or natural gas line can cause property damage and fatal injury from asphyxiation, explosion, or fire. The danger exists not only to the person who tampers, but also to residents of the premise, neighboring premises and to utility and service staff.


“PGW has always made safety its first priority and our solution helps them and many other utilities find cases of theft and tampering. These violations may otherwise go unseen for years because we focus on accounts where only a portion of the service is being bypassed,” said Wayne Willis, vice president, sales and marketing for Detectent. “Our unique account segmentation and peer-to-peer comparative analysis, combined with detailed dissection of an account’s energy use, bring a new perspective to the utility’s revenue protection program.”


For more information on Detectent’s Customer Intelligence Solutions that are being used by more than one-third of North America's largest utility companies, as well as many major mid-tier and municipal utilities, please call 760-233-4030 or visit www.detectent.com.


About Philadelphia Gas Works

Founded in 1836, Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC), which is appointed by the Mayor of Philadelphia. More information about the company is available at www.pgworks.com.


About Detectent

Headquartered in San Diego, Calif., Detectent (www.detectent.com) is the leading provider of cutting-edge Customer Intelligence Solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems and help North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs. The company’s solutions help utilities better understand their customer’s energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent’s offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers.


Contact: Wayne Willis, Vice President Sales and Marketing, (760) 233-4030 ext 150, wwillis@detectent.com, www.detectent.com


Agency Contact: PJ Jennings, Jennings & Associates Communications, Inc., (760) 431-7466, pj@jandacommunications.com, www.jandacommunications.com


 

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