Analytics Intelligence Empowerment

 

Detectent Launches InfoXchange Webinar Series

Detectent launches new InfoXchange webinar series. These webinars are designed for the sharing of information amongst those individuals that have responsibility for the design and operation of a continuously improving revenue assurance process.  InfoXchange meetings are a forum for Detectent’s customers, which now represent more than one-third of the largest IOUs in the country as well as many leading municipal utilities, to discuss critical and timely issues affecting Revenue Assurance.  

CustomerIP as part of the Smart Meter Deployment at ComEd & Offline Capabilities of the Investigate Module
David Pautlitz, Senior Business Analyst at ComEd, discusses how CustomerIP is being deployed as part of their 5 year smart meter deployment plan. David Vallejo, Manager of Customer Projects at Detectent, presents the recently released offline functionality of the Investigate Module of CustomerIP.
 
Meters Off System and Advanced Features of Investigation Forms
Paul Unruh, Manager Revenue Investigations for ComEd, and Tricia Munro, Manager of Customer Projects for Detectent present on Meters Off System project where they are targeting premises that are active but are missing from the utility billing system.  Christine Smith, Senior Investigator for We Energies provides a preview of the advanced features of Detectent's on-line investigation form and how these features are used by We Energies.
 
Geospatial Analysis & Detectent Customer Council
Senior Analyst Matt Clayton presents on the subject of Geospatial Analysis followed by Randy Howe, Supervisor of Revenue Protection for SCANA, presents examples of how they have been utilizing this tool. Also discussed is the establishment of a Detectent Customer Council (DCC). 
 
Civil and Criminal Remedies for Theft
Natt Reifler from The Law Offices of Palmer, Reifler & Associates present their winning approach to maximizing civil recoveries.  
 
Overview of We Energies' Revenue Protection Work Process
Christine Smith, Senior Investigator for We Energies, presents their Revenue Protection work process and discusses how this process was developed around Detectent case work and evolved for application to all cases.  
 
Contact Detectent with topic requests or for access to past or future InfoXchange webinars.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

NEWS AND ANNOUNCEMENTS
Oct 01, 2014
Glendale Water & Power Working with Detectent for Meter Data Analytics
CustomerIP will allow GWP to take further advantage of their digital meter data. Read More
Sep 04, 2014
Pre-built Enterprise Analytics
Utilities are getting it together and some are taking advantage of pre-built enterprise analytics platforms. Read More
Aug 26, 2014
Detectent Extends Technical Support Hotline Hours in Eastern Time Zone
Detectent announced today that it has extended its technical support hotline hours. Users of CustomerIP will now have 13.5 hours of technical support hotline each working day. Read More
CUSTOMER EVENTS & TRADE SHOWS
Feb 03, 2015
DistribuTECH Conference & Exhibition 2015
Stop by Detectent's booth at DistribuTECH to harness the power of CustomerIP! DistribuTECH takes place in San Diego, February 3-5, 2015. Read More
Feb 17, 2015
2015 NC/SC Revenue Protection Training Seminar and Conference
Join Detectent at the 2015 NC/SC Revenue Protection Training Seminar and Conference, February 17-19, 2015 in Myrtle Beach, SC to experience our unique and innovative data analytics software solution, CustomerIP. Read More
Apr 06, 2015
EEI/AGA 2015 Customer Service Conference & Exposition
Visit Detectent at the EEI/AGA 2015 Customer Service Conference & Exposition April 6-9, 2015 in Washington, D.C. Come experience our revolutionary software solution, CustomerIP, firsthand and explore the vast software solutions Detectent has to offer! Read More