Analytics Intelligence Empowerment

 

Detectent Launches InfoXchange Webinar Series

Detectent launches new InfoXchange webinar series. These webinars are designed for the sharing of information amongst those individuals that have responsibility for the design and operation of a continuously improving revenue assurance process.  InfoXchange meetings are a forum for Detectent’s customers, which now represent more than one-third of the largest IOUs in the country as well as many leading municipal utilities, to discuss critical and timely issues affecting Revenue Assurance.  

Meters Off System and Advanced Features of Investigation Forms
Paul Unruh, Manager Revenue Investigations for ComEd, and Tricia Munro, Manager of Customer Projects for Detectent present on Meters Off System project where they are targeting premises that are active but are missing from the utility billing system.  Christine Smith, Senior Investigator for We Energies provides a preview of the advanced features of Detectent's on-line investigation form and how these features are used by We Energies.  
 
Geospatial Analysis & Detectent Customer Council
Senior Analyst Matt Clayton presents on the subject of Geospatial Analysis followed by Randy Howe, Supervisor of Revenue Protection for SCANA, presents examples of how they have been utilizing this tool. Also discussed is the establishment of a Detectent Customer Council (DCC). 
 
Civil and Criminal Remedies for Theft
Natt Reifler from The Law Offices of Palmer, Reifler & Associates present about their winning approach to maximizing civil recoveries.  
 
Overview of We Energies' Revenue Protection Work Process
Christine Smith, Senior Investigator for We Energies, presents their Revenue Protection work process and discusses how this process was developed around Detectent case work and evolved for application to all cases.  
 
Contact Detectent with topic requests or for access to past or future InfoXchange webinars.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

NEWS AND ANNOUNCEMENTS
Apr 09, 2014
Detectent Featured in Utility Analytics Article
Smart Meter Data: Its Not Just For Customers Anymore, by Mike Smith Read More
Nov 14, 2012
SMUD Selects Detectents CustomerIP Analytics Software Solution
Detectent will deploy its Customer Intelligence Platform (CustomerIP) and analytics applications at Sacramento Municipal Utility District (SMUD). Detectents software solution will provide SMUD with advanced analytics capabilities with a focus on revenue assurance. Read More
Sep 28, 2012
Detectent Joins eMeters Alliance Program
Detectent and eMeter, A Siemens Business, Partner to Offer Interoperable Solutions to Advance eMeters Smart Grid Ecosystem Read More
CUSTOMER EVENTS & TRADE SHOWS
Apr 09, 2014
2014 Utility Analytics Summit
Join Detectent at the 2014 Utility Analytics Summit, April 9th - 11th. Change the way you know your customers by visiting Detectents booth and see firsthand our revolutionary software, CustomerIP. Read More
Apr 21, 2014
AGA/EEI Customer Service Conference
Detectent will be sponsoring the 2014 AGA/EEI Customer Service Conference in San Francisco. Visit booth 502 to experience, first hand, our revolutionary software, CustomerIP. Read More
May 05, 2014
2014 CS Week - May 5th - 9th 2014
Experience our revolutionary software, CustomerIP during the premier utility customer service conference. Read More